1. Eligibility for Returns
We accept returns on most purchases within 30 days of the original purchase date. Please ensure that the product is in its original condition, unused, and in the original packaging. We only accept returns for items that were purchased directly from our website vynlor.xyz.
2. How to Initiate a Return
To initiate a return, please follow these steps:
- Visit the Contact Us page on our website.
- Fill out the return form with your order details, including the order number and the item(s) you wish to return.
- Our customer service team will review your request and provide you with a return authorization (RMA) and return shipping instructions.
Please ensure you provide all relevant details, including the reason for your return, so we can process your request efficiently.
3. Return Shipping
Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part (e.g., damaged or incorrect items). We recommend using a trackable shipping service or purchasing shipping insurance for returns over $50, as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If your return is approved, your refund will be processed and a credit will automatically be applied to your original method of payment. Please allow 5-10 business days for the refund to reflect in your account, depending on your bank or payment provider.
5. Exceptions to the Return Policy
The following items are non-returnable:
- Digital products: As our website primarily offers informational resources on home interiors, any digital products, such as eBooks, downloadable guides, or other online content, are non-refundable.
- Sale or Clearance Items: All products purchased on sale or clearance are final sale and cannot be returned.
6. Damaged or Defective Items
If your item is damaged or defective, please contact our customer service team immediately. We will arrange for a replacement or issue a refund, depending on your preference. Please provide photographs of the damaged item along with your order number to expedite the process.
7. Exchanges
At this time, we do not offer direct exchanges. If you wish to exchange an item, you will need to return the original item and place a new order for the desired product.
8. Questions or Concerns
If you have any questions or concerns about our return policy, feel free to reach out to our customer service team via our Contact Us page. We are happy to assist you!
Thank you for choosing Vynlor.xyz for your home interior inspiration. We appreciate your business and strive to offer the best possible experience for our valued customers.